847-392-1922

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LOST/STOLEN CARD & FRAUD

ATM/Debit:

  • Freeze your card by logging into the AAEC mobile app and select your account
  • “Freeze/Unfreeze” option is at the top of your screen
  • If you find that you misplaced your card at home, unfreeze it, and continue using
  • After freezing your card, call 800-523-4175 to get a replacement card and report any fraud, if applicable
  • If you authorized a purchase and the amount is incorrect or you were billed for additional items/services, please contact the vendor to request a refund
  • Call AAEC at 847-392-1922 if additional help is needed

AAEC VISA:

  • Call 800-322-8472 to report if lost/stolen or you have fraud on your card
  • If you authorized a purchase and the amount is incorrect or you were billed for additional items/services, please contact the vendor to request a refund


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847.392.1922

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Links to other web sites are provided solely as a convenience to visitors. If you use these links, you will leave the AAEC Credit Union web site. The credit union does not have any responsibility for, or control over, any of these external web sites, their content or their privacy policies. We do not endorse or make any representations about them, or any information, products, or materials found there, or any results that may be obtained from using them. If you decide to access any of the linked third-party web sites, you do so entirely at your own risk. You are encouraged to review the privacy notice for each linked web site.

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